>>: TODAY OUR -- WE DO HAVE A. NEW RESEARCHER. SHE LOOKS A. LOT LIKE CHAILEY SEA -- WELCOME ABOARD STAFF.WE'RE. GLAD YOU'RE WITH US. WE HAVE. MINUTES TO APPROVE.
WOULD YOU. LIKE TO MAKE A MOTION? >>: YES. MARCH 29 AND TH AND. SEPTEMBER 11.
>>: MINUTES ARE APPROVED. THANK YOU. I THINK IT'S A PPROPRIATE TO DO. SOME HISTORY.
THE CITIZENS OF. MINNESOTA DESERVE TO GET THE. SERVICES THAT THEY PAY FOR. WE.
ARE GOING TO DO EVERYTHING THAT. WE CAN TO MOVE FORWARD. WE ARE. IN MOVING FORWARD.
I'M GOING TO REVIEW A. LITTLE BIT OF THE TIME LINE. THIS. STARTED LAST SESSION.
I HAD. THE OPPORTUNITY TO GO DOWNTOWN. WHERE THEY WERE GETTING READY. FOR THE ROLL OUT.
THEY ASSURED. ME THAT THEY WERE READY TO ROLL. OUT THAT SYSTEM. THAT ROLL OUT.
HAS NOT GONE WELL. JULY 27TH. WE SENT A LETTER FROM THE. GOVERNOR THAT WE WERE GETTING.
CALLS ALREADY THAT THINGS WERE. NOT WORKING WELL. I GOT NO. FORMAL RESPONSE TO THAT.
LETTER. I CALLED THE GOVERNORS OFFICE. DIRECTLY. NO ACTION.
AUGUST. 10TH WE HAD A CONFERENCE CALL. AND NOTHING. SEPTEMBER 11 WE.
HAD A HEARING. SEPTEMBER 18TH. I SENT A SECOND LETTER TO THE. GOVERNOR.
NO FORMAL RESPONSE. THE GOVERNOR TOLD THE PEOPLE. THAT THEY COULD NOT ATTEND THE. MEETING.
THEY WERE. INSTRUCTED TO TELL THE STAFF THAT IT WAS. HIS LUCKY DAY. OCTOBER 17TH.
THE GOVERNOR HAD A PRESS. CONFERENCE. I'M GOING TO STOP. THE TIME LINE HERE AND WE'RE.
GOING TO PLAY A VIDEO FROM A. BROADCAST LAST WEEK. HOW MUCH TAXES ON A SALE OF A. CAR.
REPLACES THE LICENSING. WITH A BILLION DOLLARS OF. REVENUE. THERE ARE SO MANY.
THINGS WRONG WITH IT. SOME OF. THE RECORDS THAT WERE. TRANSFERRED MAY NOT HAVE.
ACCURATE INFORMATION ABOUT THE. VEHICLE AND THEIR OWNERS. EIGHT OUT OF TEN. SHE.
DISCOVERED A SYSTEM FLAW THAT. IS LIKELY CAUSING THE. STATE MILL I OF REVENUE. ALL I.
KNOW IS IT WAS REALLY. TERRIFYING FOR ME. THEY CAME. UP; THEY SAID HANDS-ON DASH.
HER PLATES HAD BEEN MOVED FROM. ONE TO A NEW ONE. NOW THEY. WANT ANOTHER 43 MILLION OF YOUR.
TAX DOLLARS TO FIX THIS. PICTURE THE BE BEGINNING OF. THIS PROJECT LIKE AN OLD IN. NEED OF A TOTAL REBUILD.
THEY. FIRST HIRED HUE LET PACKERED. AFTER SPENDING 14 MILLION $14 MILLION THEY SLAMMED THE DOOR. ON H P.
IT ALSO HIRED FOUR. TIMES AS MANY OUTSIDE. CONSULTANTS. SOME OF THE RATES WERE.
OUTRAGEOUS. OTHER INSIDERS SAID THEY WERE. GIVEN TOO MUCH OUGHT -- PLANS. TO TEST AND CATCH SOFTWARE.
DEFECTS WERE IN AD QUIT. HIS. CONCERNS FELL ON DEAF EARS. HE.
WENT STRAIGHT TO THE GOVERNORS. OFFICE. THERE IS SORRY LITTLE. CON PHI DENSE.
HE RECORDED. THEIR HOUR LONG. CONVERSATION. AFTER THE ROLL OUT LAST SUMMER.
DAYTON WAS QUICK TO SAY IT WAS. NOT AS BAD. THEN CAME A -- TO GET TO THE BOTTOM OF WHAT WENT. WRONG.
IN A STATEMENT TO THE. FOX NINE INVESTIGATORS. WE. REGRET THAT THEY FEEL UNHEARD.
SOMEWHERE ALONG THE LINES KNOW. THAT THIS WAS NOT READY TO GO. LIVE AND YET SAID GO LIVE. HE.
TOOK A PAUSE AND SAID YES. IS. HE GIVING ME AN HONEST. RECOLLECTION.
SO WE CONTACTED. COMMUNICATIONS. WE'RE NOT REALLY LISTENED TO. THE GOVERNORS OFFICE AND THE.
LEGISLATURE ALL HAD REASON TO. KNOW -- WAS HEADED FOR DID D. -- SOME ARE SAYING IT'S NOT BY. ANY MEANS A DONE DEAL.
I'M NOT DELIGHTED. I WOULD. RATHER BE LOOKING FORWARD TO. SUCCESSES.
WE REALLY HAVE NO. CHOICE. AS LATE AS OCTOBER. 27TH THE GOVERNOR MADE NO MEN.
-- THE SENATE HAD A HEARING. THAT IS WHERE -- WOULD NOT. COMMUNICATE WITH OUR EXISTING. SYSTEM.
TO ME THAT'S A REAL. PROBLEM. ONE THAT WE HAD NO. EYE DID IDEA WAS COMING.
FINALLY THERE WAS A NEED FOR 43 MILL DOLLARS. SUDDENLY WE HAD. TO DO IT THE FIRST WEEK OF. SESSION.
WITH THAT WE'RE GOING TO MOVE. ON AND HEAR FROM THE PEOPLE WHO. HAVE BEEN AFFECTED DIRECTLY. >>: THANK YOU.
WE DO THANK. YOU FOR THE OPPORTUNITY TO. TESTIFY BEFORE YOU TODAY. IN A.
RECENT SURVEY 92 RESPONDENTS -- DEAL LETTERS ARE SAYING MANY. MORE;ER ORS. TRYING TO GET THE. TITLE CORRECT.
THE -- WE'VE. BEENABLE TO DISCUS THE SYSTEM. FAILURES AND WHAT THE SYSTEM. NEEDS TO THAT FUNCTIONAL.
TEE. TRANSFERRING SPECIALTY PLATES. WON'T HAPPEN UNTIL THIS SUMMER. THE 111 RELEASE WAS DID -- THE ABILITY TO ONLY PAY THE.
BALANCE DUE IS NO LONGER. AVAILABLE. TRANSFER TAXES ARE. BEING APPLIED FOR EXEMPT.
LICENSE PLATES. >>: THANK YOU FOR YOUR. TESTIMONY. >>: THANK YOU FOR THE.
OPPORTUNITY TO SIT IN YOUR. COMMITTEE. >>: REMEMBER YOU'RE A GUEST. AND WE HAVE LIMITED TIME.
>>: I THINK LETTERS HAVE GONE. TO LEADERSHIP THAT WE ARE OUT. OF TIME. CONTRACTS ARE UP.
WHAT HAPPENS IS THE PEOPLE WHO. HAVE BEEN WORKING ON THIS ARE. NO LONGER WORKING ON IT AFTER. THURSDAY.
WHAT HAPPENS IF WE. DON'T RECEIVE THE MONEY. WHAT. ARE THE CON CONSEQUENCES FOR.
THE DEALERS? IF WE'RE UNABLE TO MOVE FORWARD. >>: OUR DEALERS WANT TO SEE A. SYSTEM THAT WORKS. AGAIN; OUR.
DEALERS AND THE FOLKS ON THE. GROUND HAVE CON PHI DENSE IN. WHAT THEY'VE SEEN. SO FAR.
>>: IF WE HAD WEEKLY OUTCOME. MEETINGS; LOOKING AT THE. PROCESS; AVAILABLE TO THE. PUBLIC; WOULD THAT PROVIDE.
INCREASED CON PHI DENSE? IF. WE BRING THIS ALL OUT WITH TEN. MILLION DOLLAR REQUEST? >>: THAT WOULD BE A BIG STEP. FORWARD BUT MANY OF OUR FOLKS.
ON THE GROUND HAVE BEEN IN THE. DARK. THAT HASN'T HELPED MOVE. THINGS FORWARD.
THANK YOU. >>: THANK YOU. I'M THE VICE. PRECEDENT OF THE INSURANCE.
FEDERATION. FROM OUR MEMBERS. -- ONE OF THE ISSUES WAS THAT. THERE WAS A CHANGE IN THE WAY.
THAT MEMBERS WERE PAYING FOR. THE DATA. WHEN THOSE CASES. COMPANIES ARE FALLING BACK TO.
THE POSITION WHERE COMPANY. EMPLOYEES ARE PAYING FOR THE. DATA AND THEN ASKING FOR REEM. BURSTMENT.
WE ALSO HAVE COMPANIES THAT ARE. PROCESSING CLAIMS; THEY HAVE A. TRANSACTION WHERE IT WILL LOCK. OUT AND COMPANIES WILL BE.
LOCKED OUT OF THE SYSTEM. THE. NEXT BUSINESS DAY THEY CONTACT. THE DEPARTMENT; THE LOCK OUT IS.
REMOVED BUT THEN THERE IS A 24 -HOUR WAITING PER ODD. THEY. CAN'T CONDUCT THEIR CLAIMS. UNTIL DAY THREE.
THE THIRD. PROBLEM THAT WE HAVE SEEN IS. THE BACKLOG IN PRINTING. YOU.
NEED ACCESS TO YOUR TITLE AND. WITHOUT HAVING ACCESS TO THAT. IT SLOWS THINGS DOWN. IN THAT.
TIME A POLICY HOLDER CANNOT GET. THE -- FROM THE INSURANCE. THEY HAVE TO NOT ONLY KEEP. PAYING FOR THE CAR BUT ALSO.
WITHOUT TRANSPORTATION. WE. KNOW SOME OF THE FIXES ARE IN. THE WORKS.
IT HAS GOTTEN MORE. PRIORITY WHICH IS HELPFUL. BUT. EVEN THOUGH THE FIXES ARE IN.
THE WORK THEY ARE NOT REPORTING. ANY SIGNIFICANT. IF YOU ARE A. VEHICLE OWNER IN MINNESOTA IT'S.
IMPORTANT -- >>: I UNDER STAND THE PROBLEMS. THAT YOU'RE HAVING AND THOSE. PROBLEMS; I THINK EVERY ONE. RECOGNIZES THE PROBLEMS THAT.
YOU'RE HAVING. WHO ARE YOU. COMMUNICATING WITH; WITH THE. PROBLEM SOLVING TEAM? >>: DPS HAS ORGANIZED -- WE.
LOOK FORWARD TO WORKING WITH. THE LEGISLATURE. THAT IS. SOMETHING THAT IS NOT A.
TECHNICAL PARTICULARS THAT IS A. POLICY FIX. >>: THANK YOU. WELCOME.
>>: I'M THE OWNER OF THE. DEPUTY REGISTRAR OFFICE. THE. NEW RELEASE THAT WAS DONE IN.
FEBRUARY -- SOME. TRANSACTIONS NO LONGER WORKED AS THEY. SHOULD. FOR EXAMPLE; TITLE.
TRANSFERS OF REGISTRATION IN. ONE PROCESS. THINGS WE WERE. PREVIOUSLIABLE TO -- THE WEB.
SITE SWIRLED FOR A LONG TIME. AND WE WOULD HAVE TO START THE. TRANSACTION OFFER. TIME CON.
SUMMING. A SORRY DID TAILED. IN TAKE FORM EXPLAINING WHAT. VERY DID TAILED IN TAKE FORM.
EXPLAINING WHAT HAPPENED. THESE DID DETAILS WERE. SUBMITTED. THEY ARE GOING TO.
DELETE THESE TRANSACTIONS. REQUIRING A D O T. WHERE YOU. ARE UNABLE TO SUBMIT ANY.
TRANSACTION. WE CAN'T HELP THE. CUSTOMER UNTIL WHO KNOWS WHEN. WE HAD A DEALER CALL ABOUT AN.
UPDATE ON TITLES THE PLATE. NUMBER AND VEHICLE INFORM. CANNOT BE FOUND AT ALL. THE.
ONLY PROOF THE VEHICLE WAS. REGISTERED IN. I RECEIVED AN. EMAIL WITH THE.
ISSUE THAT IS KNOWN THAT IS BEING WORKED ON. LARGE NUMBER OF UNUSABLE. PLATES. THEY WILL GET STUCK ON.
CERTAIN TRANSACTIONS. PUTTING THEM ON RESERVE. SO WE HAVE TO. GRAB NEW PLATES AND STICKERS.
WE'RE NOTABLE TO REUSE. THOSE. WE ARE STILL UNABLE TO DO MANY TRANSACTIONS SINCE IT. LAUNCHED.
EXAMPLES OF THOSE TRANSACTIONS. ARE CHANGE OF CLASS; OUT OF. STATE; TIGHT -- TITLE. IN.
INVENTORY FOR EVERY IS HARD TO. FOLLOW AND THEY ARE RECEIVING. STICKERS AFTER THEY. RECEIVED THEM IN THE OFFICE.
THERE ARE. SO MANY PROBLEMS AND NO REVENUE. RECEIPTS IN OUR HE HAVE OR THES. TO PROVIDE ANSWERS TO OUR.
CITIZENS. WE NEED. CORRECT INFORMATION IN THE SYSTEM. I'M.
CONCERNED THAT THE -- AS LONG. AS THERE IS A WAY TO GET. SOMETHING INTO THE SYSTEM -- GETTING IT TO WORK PROPERLY. THIS IS THE THIRD TIME THE.
STATE IS ASKING FOR FOUR MILL. . >>: THANK YOU. >>: THANK YOU; MR.
CHAIR. I. HAD THE OPPORTUNITY TO SIT. THROUGH A COUPLE OF HOURS -- I.
HEARD COULD MITTMENTS FROM THE. STATE THEY APPEARED THEY WERE. TAKING DOWN YOUR INFORMATION. AND COULD MITTMENTS TO PROCES.
S THAT AND WORK ON THAT. MY QUESTION IS DID THAT FOLLOW. UP? WAS THE STATE RESPONSE IN. LISTENING.
>>: I FEEL THEY ARE DOING THE. BEST THAT THEY CAN DO. I FEEL. LIKE THE SYSTEM IS SUCH A MESS.
THAT IT'S NOT WORKING THE WAY. THAT THEY WANT IT TO. >>: I GUESS MY FOLLOW UP WOULD. BE MORE SPECIFIC.
WERE THEY. RESPONDING BEYOND THAT MEETING. AND WAS THERE FOLLOW UP THROUGH. THE SYSTEM TO MAKE THOSE.
CHANGES THAT WERE REALLY -- SUGGESTED IN A WIDE RANG OF. TOPICS. >>: THEY ARE TRYING TO FIX THE. PROBLEM.
I FEEL THEY ARE DOING. THE BEST THAT THEY CAN. I. STILL FEEL IT'S NOT WORKING.
THEY TAKE ONE STEP FORWARD AND. WE END UP TWO STEPS BACK. >>: THANK YOU. >>: THANK YOU VERY MUCH.
I. WANT TO ECHO REPRESENTATIVE. JOHNSONS CONCERNS. WE REALLY.
PRETTY MUCH YOUR WORK. WHAT. WOULD HAPPEN ON FRIDAY IF MONEY. WAS NOT APPROPRIATED? WHERE DO.
YOU GO ON FRIDAY IF THERE. AREN'T RESOURCES TO CONTINUE. >>: I'M NOT SURE WE'RE ASKING. THE RIGHT PEOPLE.
FOR THEM TO. KNOW WHAT'S GOING TO HAPPEN IF. A DEPARTMENT CUTS STAFF; HOW. CAN THEY KNOW.
>>: WE DON'T WANT THEM TO CUT. STAFF. WE'RE ALREADY HAVING A. PROBLEM GETTING AHOLD OF THEM.
IF THEY CUT STAFF IT'S GOING TO. BE ONE WAY OR WORSE. >>: IS IT TRUE THEY DECIDED TO. CLOSE? IS THAT TRUE? >>: MANY OF US ARE IN DIRE.
STRAITS RITE -- RIGHT NOW. WE'RE WASTING ALL THIS TIME ON. STUFF THAT IS NOT WORKING. >>: IS IT LIKELY THAT PRIVATE.
DEPUTY; TO STAY AFLOAT? >>: YES. I'VE HEARD THAT. THEY'RE DOING WHATEVER IT TAKES. TO KEEP THEIR OFFICES OPEN.
>>: WHAT KIND OF SERVICES WILL. MINNESOTA GET IF YOU HAVE TO. CUT YOUR STAFF? >>: I HAVE A LARGE OFFICE. WE.
HAVE ABOUT 80 -CAR. DEALERSHIPS THAT WE PROCESS. I DON'T WANT. TO THINK ABOUT THAT NOW.
>>: NEXT UP WE HAVE JASON. SEEMAN. GO AHEAD WITH YOUR. TESTIMONY.
>>: GOOD AFTERNOON. I WORK. FOR INSURANCE OUTED AUTO. AUCTION.
WE HANDLE THE TITLE WORK THAT. INSURANCE COMPANIES -- SINCE. THE NEW SYSTEM THAT TIME SPAN. HAS INCREASED TO 100 DAYS.
WE HAVE RECEIVED ROUGHLY 2 ;000 TITLES. WE STILL HAVE TITLES. WAITING FOR PROCESSING. THIS.
HAS A NEGATIVE IMPACT ON OUR. SALES. AS I MEN -- WE ESTIMATE THIS. ADDED -- I.
>>: I DO NOT SEE ANY. QUESTIONS. I'M GOING TO MOVE. ON TO OUR NONPARTISAN STAFF.
>>: IN FRONT OF YOU SHOULD BE. A ONE PAGE SPREADSHEET THAT. LOOKS LIKE THIS. THIS SPREADSHEET WAS.
COMMUNICATED TO LEGISLATIVE. STAFF. THIS BREAKS DOWN INTO. DETAIL HOW THEY ARRIVED AT THAT.
NUMBER. IT'S TWO DISTRICT. SENSE THAT -- IN THE FIRST. COLL LUMP YOU CAN SEE THE FIRST.
FEW LINES RESOURCES THAT. ARE AVAILABLE TO THE AGENCY. THERE IS A BALANCE THERE; THAT. IS WHAT THEY NEED TO HOLD IN.
ORDER TO PAY FOR THE. SECOND YEAR OF THE FAST CONTRACT. THAT DOESN'T PAY FOR THE ENTIRE. FAST CONTRACT.
ONLINE 16 UNDER. FISCAL -- YOU SEE 9 POINT .5. THAT'S PART OF THE REMAINING. PAYMENTS.
SO THIS OCCUR RENT. RESOURCE BUDGET -- LINES 23 TO 27. THEN THE REQUEST; THE. MIDDLE COLUMN; NORMALLY GO TO.
RUN THE DEPARTMENT. ALSO. PAYING FOR; WE CAN SEE THE. LARGE A MOUNT.
THERE IS ALSO. ANOTHER COMPONENT OF THAT; ONLINE 20. APPROXIMATELY 8 MILLION INCREASE. ALL OF THOSE.
A MOUNTS ADD UP TO 43 POINT 8 MILLION $43.8 MILLION. THAT IS. ROUNDED UP TO THE NUMBER. THAT.
IS TO SHOW THAT NUMBER IN. PERSPECTIVE. THE DRIVER AND. VEHICLE FUNDS -- BUY THE END OF.
FISCAL 19 WOULD HAVE ABOUT A 20 MILLION $20 MILLION BALANCE. ABOUT 5 MILLION $5 MILLION. IF YOU WERE TO PUT ALL OF THAT. TOWARDS THE 42 POINT 8 MILLION.
$42.8 MILLION -- THE BOX BELOW. THAT I BROKE UP SOME OF THE. DIFFERENCES DIFFERENCE THEM. IF THERE WASN'T.
ADDITIONAL STAFF FOR THE ROLL OUT; THOSE. OTHER COSTS ADD UP TO 19 MILLION $19 MILLION. ONE THING I SHOULD TOUCH ON IS. THAT THIS DID YOU SAY NOT.
ADDRESS ISSUES THAT THE AGENCY. -- ON THE FAR RIGHT HAND SIDE. OF THE SHEET. >>: SO IF THERE WAS AN YOU ARE.
AGAIN SEE AND WE NEEDED TO. PROVIDE TEN MILLION DOLLARS WE. WOULD HAVE ENOUGH TO MAKE -- RESPONDING TO THE DEPUTY. REGISTRARS.
IF WE STARTED WITH. 2 MILLION DOLLARS. $2 MILLION REEM BURSTMENT THERE IS ENOUGH. THERE.
PLUS THE TEN MILLION IF. WE MOVE QUICKLY. IT DEPENDS ON HOW MUCH OF THE. REQUEST THAT THE.
LEGISLATURE WOULD WANT TO FUND. THAT 20 MILLION BECAUSE IT IS. NOT TIED DOWN. >>: I DO NOT SEE ANY OTHER.
QUESTIONS AT THIS TIME. THIS. TIME WE WILL CALL THE AGENCIES. FORWARD.
>>: GO AHEAD WITH YOUR. TESTIMONY. >>: THANK YOU FOR THE. OPPORTUNITY TO TESTIFY.
TODAY. I'M THE COMMISSIONER OF -- I. COME TO THE OFFICE OF. COMMISSIONER WITH MULTI.
LEADERSHIP. I HAVE OFFER 28 YEARS OF MILITARY SERVICE. I'M. -- WHILE I DO NOT HAVE EX -- EXPERIENCE CODING DIRECTLY.
I. HAVE EX PERIENCE IN MANAGING. DIVERSE TEAMS. HE GAVE ME FOUR.
DIRECTIVES. OUR WORK TO I MPROVE THE. SYSTEM; MY COMMENTMENT -- HOW. WHO I SERVED IN IRAQ WITH; I.
DON'T SUGAR COAT. I WILL BE. ACCOUNTABLE. I WILL HONOR MY.
COULD MITTMENTS TO YOU AND TO. INFORM YOU WHEN THE SITUATION. CHANGES. I REGRET THAT MY.
FIRST APPEARANCE BEFORE YOU IS. THIS REQUEST. WE'RE ASKING TO COME FROM THE. SPECIAL REVENUE FUND.
I WANT TO MAKE IT CLEAR; IF NO. ACTION IS TAKEN THIS WEEK TO. MAKE THESE FUNDS AVAILABLE WE. HAVE TO.
HAVE TOPROVIDE CONTRACT -- I. WILL NOT FAIL TO DELVER -- AS. PROMISSED. YOU ASK FOR AN UPDATE; THE.
SYSTEM HAS PROCESSED 4 POINT 5 .5 MILLION TRANSACTIONS. THANKS TO THE HARD WORK OF THE. STAFF THE TITLE BACKLOG HAS. BEEN -- FROM A 380 ;000.
LAW. ENFORCEMENT NOW HAS UPDATED. INFORMATION ON THE ROAD. THIS.
PROCESS USED TO TAKE TWO TO. THREE MONTHS. THESE NUMBERS. THEY ARE ENCOURAGING BUT THEY.
-- A MORE COMPLICATED REALITY. DEPUTY REGISTERS CONTINUE TO. STRUGGLE. TRANSACTION TYPES.
CANNOT BE ACCOMMODATED BUY THE. SYSTEM AT THIS TIME. THEY ALSO. DEAL WITH THE OF THE PUBLIC.
SIGNIFICANTLY BETTOR QUALITY. THAT WHAT WAS RELEASED. PREVIOUSLY. I HAVE MADE IT CLEAR THE.
TESTING STANDARDS MUST AND WILL. BE MAINTAINED AT A HIGH LEAFING. HE WILL. FIXING ONE PROBLEM.
BY CREATING THREE OTHERS IS. UNACCIDENT . BEFORE AND AFTER. THE RELEASE.
WITH THE EX -- THE SYSTEM HAS BEEN STABLE. AND GREATLY I -- USERS AND. STAKEHOLDERS WOULD LIKE TO. SEE.
IN MY LIMITED TIME IN. THIS ROLE IT IS OBVIOUS TO ME THAT. THE PROJECT MANAGEMENT; TESTING. PLAYED A ROLL -- TO ENSURE THAT.
PEOPLE ARE HELD ACCOUNTABLE; PROCESSES ARE CHANGED. ACCOUNT. -- RESPONSE BILL TEE AND. PROCESS ARE KEY TO THIS.
IT IS. CRITICAL THAT WE NOT PLACE A. FOCUS ON WHAT WENT WRONG -- WE. KNOW THAT WE NEED TO FIX THE.
SYSTEM. WE HAVE RELEASED A. ROAD MAP AND A PLAN TO DO THAT. WE STAND BEFORE YOU TODAY TO.
ACKNOWLEDGE IT. WE COME HERE. TODAY PREPARED WITH SOLUTIONS. THE RECOMMENDATIONS OF MIC -- ALSO HAVING FAITH IN ANY.
PROJECTOR PROCESS; OR; ORGANIZATION FOR THAT MATTER. ALSO TO ASK THE HARD. QUESTIONS. EVEN WHEN WE MAY NOT LIKE THE.
ANSWERS. I AMABLE TO TRACK. PROGRESS AND WHERE WE NEED TO. WORK.
THE TRUST IN OUR. ORGANIZATION IS RESTORED WITH NOT JUST YOU. BUT THE CITIZENS OF MINNESOTA. I BELIEVE THE RESULTS THAT WE.
HAVE SEEN SHOULD PROVIDE THE. CON PHI DENSE THAT WE ARE ON. THE RIGHT PATH. I THANK YOU.
FOR THE OPPORTUNITY TO. TESTIFY. I'M HAPPY TO ANSWER ANY. QUESTIONS THE COMMITTEE MAY.
HAVE. >>: WE HAVE BEEN WORKING SIDE. BUY SIDE AND WE SHARE THE SAME. COULD MITTMENT TO YOU.
THE. WORK THAT WE'RE DOING TO I. MPROVE. WE WILL CONTINUE TO.
SHARE THE TRUTH WITH YOU; WHETHER IT'S GOOD OR BAD OR IN. BETWEEN. YOU AND THE GOVERNOR DESERVE. THE FACTS AND TO HAVE YOUR.
QUESTIONS ANSWERED TO MAKE. INFORMED DECISIONS. I A FOR. THE IN CONVENIENCE THAT.
CUSTOMERS AND STAFF HAS FACED. WE HAVE A PLAN AND IT'S -- WORKING ON THE SYSTEM. I LOOK. FORWARD TO CONTINUING OUR WORK.
ON THIS PROJECT TO CORRECT THE. PROBLEMS; I MPROVE THE USER. EXPERIENCE. I BELIEVE WE ARE.
ON THE RIGHT PATH WITH THE. RIGHT SOLUTION. OUR EMPLOYEES HAVE WORKED. MANNED FOR EVERY AND.
VOLUNTARILY. MORE THAN A ONE. MILLION TITLES AND 3 THREE AND. A HALF MILLION HAVE BEEN.
PROCESSED SINCE JULY. THIS -- FULLY FUNNING -- AS. POSSIBLE. YOU HAVE MY WORD BUT YOU WILL.
HEAR THE TRUTH FROM ME; FROM US. AND THE MUFTI MOST ACCURATE. INFORMATION. THANK YOU.
>>: THANK YOU. >>: THANK YOU MR. CHAIR. I.
WAS BROUGHT ON TO WORK WITH THE. COMMISSIONERS. MAKING SURE. THAT REAL I D IS I MPLEMENTED.
ON RESTRUCTURE THE I T TEAM TO. WORK MORE FISH LY. PRY OR -- IN ORDER TO SERVE. THEIR CUSTOMERS.
WHILE WE. HAVE HEARD A LOT OF THESE. DIDN'T PROVIDE IMMEDIATE. RELEASE TO OUR.
STAKEHOLDERS THEY WENT A LONG WAY TO. STABILIZE THE SYSTEM. IT'S ALSO IMPORTANT TO MEN SHUN. THE TRANSACTION -- MORE THAN 4 MILLION HAVE RECEIVED THEIR.
TITLES. BACKLOG IS DOWN BUY. BY 50 PERCENT. CHAP -- UNDER STANDING WHAT THEY.
NEEDED IN FUNCTIONALITY. IT. ALSO MAINTENANCE -- MEANT. WORKING WITH TO -- THE FACTOR.
WITH ALL OF THIS WORK THAT I. JUST MENTIONED. THE 43 MILLION. WILL ALLOW US TO KEEP.
CONTRACTSERS ON THE TEAM. THIS. FUNDING WILL ALSO ALLOW US TO. IN VEST ADDITIONAL RESOURCES.
AS WELL AS BRING ON TESTIMONY. RARE EVERY TRAINERS. WITH THAT. FUNDING AS WE REACH A POINT.
WHERE WE MUST NOTIFY OUR. EXISTING CONTRACTSERS -- THE. TEN MILLION THAT ALLOWS US TO. KEEP OUR OCCUR RENT RESOURCES.
THEY ARE NOT LIKELY TO STAY. LONG ON THE PROJECT. WE. WILL SUSPEND; SEVERE DID -- DELAYS.
YOU WILL MATELY THE CREW. REMAINING WILL ONLY BE ABLE TO. KEEP THE SYSTEM RUNNING. THIS.
INCLUDES THE ABILITY FOR DEPUTY. REGISTERS TO PRINT DOPP -- ON-SITE. WORKING OUT OF THE. STAT -- I KNOW YOU CALL CARE.
DEEPLY ABOUT PROVIDING RELIEF. I WANT TO A PALL GUYS AGAIN TO THE STAKEHOLDERS . THIS IS NOT. WHAT ANYONE WANTED AND WHAT.
ANYONE DESERVES. THANK YOU FOR. YOUR TIME; DILIGENCE AND. CONSIDERATION TODAY.
>>: THANK YOU. MEMBERS WE. HAVE A LIMITED A MOUNT OF. TIME.
IT SEEMS THE ISSUE BEFORE US. IS FUNDING. THERE WAS NO INDICATION ON. JANUARY 4 THAT THERE WOULD BE A.
NEED FOR ADDITIONAL FUNDS. >>: I THINK THERE ARE A. NUMBER OF ISSUES LENDING TO THE FACT. THAT WE DO NEED ADDITIONAL.
FUNDING. THE REALITY OF THE. SYSTEM THAT IT STILL. NEEDS WORK; IT IS HALF BUILT.
I T. CONTRACTS COME AT A COST. I. THINK IT IS SAFE TO SAY THAT.
EASTBOUND -- WORK IS GOING ON. WITH HER TEAM AND THE WORK THAT. I WAS DOING WITH STAKEHOLDERS. TO UNDER STAND WHAT WAS.
MISSING. AND ALONG WITH THAT BEFORE JOAN. AND I CAME ON WE NEW WE WOULD. NOT BE ABLE TO -- ON OCTOBER.
FIRST OF 2018. SO WE'RE GLAD. THAT THIS HAPPENED BECAUSE WE. WOULD RATHER BUY A FINISHED.
PRODUCT. WE DID AN SYSTEM. WE HAVE GREAT CONFIDENCE IN. THEIR ABILITY TO DO IT HERE.
SO WITH ALL OF THAT WORK GOING. ON WITH THE FAST DRIVER. CONTRACT; SCRUBING. THAT NUMBER.
THIS IS A HARD NUMBER. IT HAS. BEEN A HARD CONVERSATION TO. HAVE.
ALL AROUND. IT'S VERY. DIFFICULT TO SIT UP HERE AND. TALK WITH ALL OF YOU.
BUT IT. IS THE REALITY. I THINK. WE'RE ALL ON THE SAME PAGE THAT WE.
NEED TO MOVE FORWARD AND FIX. THIS. WE WILL NOT AS. TRANCE PARENT WITH YOU AS YOU NEED US.
TO BE. IT IS A LOT TO ASK OF. THE LEGISLATURE. AND IT IS.
WHERE WE ARE TODAY. >>: THANK YOU. TWO COMMENTS. YOU HAVE STATED THAT WE HAVE IN.
VESTED 100 MILLION DOLLARS. $100 MILLION TO GET A HALF BUILT. SYSTEM. UNBELIEVABLE.
>>: THANK YOU FOR ALLOWING ME. TO SIT IN. NOBODY EVER FOR. GETS A BAD I MPLEMENT TAGS.
I. HAVE A QUESTION FOR YOU. WE. WERE TOLD A MINUTE AGO THAT.
AFTER THE AT A TIME -- I. HAVE HEARD FROM OTHER DEPUTY. REGISTERS THAT THERE HAVE BEEN. LONGER OUTAGES.
IT SEEMS WHAT. YOU TELL US FROM THE -- THEY. HAVE LOST COMPLETE BUSINESS. DAYS.
IF WE'RE GOING TO HAVE A. FRANK CONVERSATION AND BE. HONEST CONVERSATION -- PLEASE. >>: I WILL BRING JOAN REDWING.
UP HERE. SOME TIMES WHEN AN. OUTAGE THAT OCCURS; THAT WAS. BEING BLAMED ON -- BECAUSE THE.
DRIVER SYSTEM OF THE STATE. COULD NOT TALK TO THE FEDERAL. SYSTEM. THAT WAS OPERATING.
UNDER THE OLD LEGACY SYSTEM. NOT THE VEHICLE REGISTER. RATION -- >>: I'M JOAN REDWING. I DO WANT TO STATE THAT OUR 15 -MINUTE OUTAGE FROM FEBRUARY 15 WAS PRECEDED BUY A PER ODD I.
CAN SLOW DOWN. WE TOOK THE. SYSTEM UP; BUT THE SPLASH PAGE. UP.
WE HAD TO ENLARGE THE DATA. STORE. KIND OF LIKE IF YOUR. PHONE HAS TOO MANY PHOTOS ON.
IT. IT WAS THE SAME THING. IT. WAS AN MAGE FILE SYSTEM.
OTHER. OUTAGES ON THE LEGACY SYSTEMS. HAVE BEEN ATTRIBUTED; WHEN TLAR. UNCONNECTED.
>>: THANK YOU. WHEN WE MEET. IN MY OFFICE WE CAN GO THROUGH. THE QUESTIONS THAT I HAVE.
OFFER THE LAST NUMBER OF YEARS. YOU'RE ASKING FOR (4) 300-0000 DLRS TO SPEND AND I ASKED ABOUT. YOUR BURN RATE. HOW CAN YOU.
SPEND 43 MILLION $43 MILLION IN. THAT TIME? MAYBE WE CAN GET THAT OFF. LINE. HOW DO YOU SPEND THAT MUCH.
MONEY IN THAT SHORT PER ODD OF. TIME GIVEN YOUR BURN RATE? >>: I WILL GET YOU A WRITTEN. RESPONSE TO YOUR REQUEST THAT. OUTLINES WHERE WE'RE GOING.
>>: THANK YOU; MR. CHAIR. I'M. WONDERING DO WE STILL HAVE MOST.
OF THE SAME PEOPLE AT THE. LOWER LEVELS OR DO WE HAVE NEW BLOOD. IN THERE? >>: MR. CHAIR; WE DO HAVE NEW.
BLOOD. I'M CONTINUING TO ASK. HARD QUESTIONS TO. INVESTIGATE.
WHO IS DOING WHAT AND WHAT IS. DOING NOW; THERE IS A. DIFFERENCE. >>: ONE OTHER -- WE'RE BEING.
ASKED TO PUT A LOT MORMON EVERY. INTO THE SYSTEM. HOW WILL. PEOPLE BE HELD ACCOUNTABLE.
IF THIS DID YOU SAY NOT WORK. >>: I BELIEVE IN DUE PROCESS. WE HAVE CERTAIN DATA PRIVILEGES. PRIVACY LAWS.
I HAVE. LEARNED THAT WHEN YOU TAKE OVER AN. ORGANIZATION -- I'M IN THAT. PROCESS OF ASKING WHAT HAVE WE.
DONE FOR DUE DILIGENCE. I AM. IN THAT PROCESS. I CANNOT TALK.
ABOUT WHO; WHAT I'M DOING UNTIL I GET REPORTS BACK. ONCE THOSE ARE ACTIONED AND THEIR ARE. FINDINGS. IF THERE ARE.
FINDINGS THOSE WILL BE. AVAILABLE FOR DISCLOSE UNDER. DATA PRIVACY RULES. EVERYTHING.
THAT I CAN LEGALLY SHARE; I. WILL SHARE. >>: THANK YOU. I'M LOOKING.
FORWARD TO WOKING WITH YOU TO. WORK THIS SITUATION. YOUR. LEADERSHIP SPEECH IS -- YOU.
DON'T KNOW CODE. YOUR. PRED SECRECY -- THE TEAM THAT IS. ASSEMBLED HERE IS BETTOR THAN.
WHAT IT WAS. I HEAR STORIES FROM CERTAIN. DEALER DID I -- WHEN YOU GO. BACK HOW CAN WE ASSURE; HOW.
WILL YOU NOT MAKE THE SAME. MISTAKES THAT WAS HAPPENING. BEFORE TODAY SO THAT WE AS. LEGISLATURES CAN TRUST THE NEW.
LEADERSHIP? CAN TRUST THAT. YOUR -- THERE ARE A LOT OF. MEMBERS BELOW YOU THAT WE HAVE. ISSUES WITH.
I'M. STRUGGLING THAT LINE OF MID -- THAT HAS. BEEN A MAJOR PROBLEM IN THE. WHOLE SYSTEM.
PEOPLE HAVE NOT. DO -- DOING A GOOD JOB. >>: I THINK WHAT YOU'RE ASKING. IS HOW I WILL CHANGE THE.
CULTURE IN A MATTER OF. MINUTES. WE'RE OFTEN ASKED TO. TAKE ON THINGS THAT WE'RE NOT.
THE EXPERT. WE TRUST OUR TEAMS. BUT WE VERIFY. WE HOLD PEOPLE.
ACCOUNTABLE. IT'S LIKE THE IN. SPECK OR GENERAL. I KNOW I'M.
ONLY ON DAY 13 OR 14 RITE NOW. I'VE MADE IT CLEAR TO. MY SENSE I SENIOR LEADERSHIP TEAM. THAT OPEN DIALOGUE.
I EXPECT. US TO DISAGREE WITH EACH. OTHER BUT AT THE END OF THE DAY I AM. RESPONSIBLE.
WE'RE WORKING ON. A PROCESS THAT WOULD ALLOW. FEEDBACK. I HAVE STARTED I.
MPLEMENTING THE WHO SHOULD KNOW. ABOUT THAT INFORMATION. WHICH. INCLUDES COMMUNICATING WITH.
COMMISSIONERS ACROSS THE. BOARD. I DO NOT KILL THE MESSENGER. I.
DO HOWEVER UNDERWRITE FAILING. OF -- THAT WE HAVE NO ROOM. FOR. THAT CULTURE IS ALSO.
CHANGING. I MAY NOT BE ABLE TO CODE THE. XS AND 1S AND 0S. BUT I UNDER.
STAND PEOPLE. EVEN. ASKING THE Y MAKES A. DIFFERENCE.
IT'S MORE THAN PROMISSES. IT'S PROGRESS RESULTS. >>: I DO HAVE A QUESTION. I'VE GOT SOME CONCERNS ABOUT.
THE MISSION THE GOVERNOR GAVE. YOU. THAT MAY HAVE PRECLUDED. THE ACTION ANALYSIS ON THE ROAD.
THAT WE'RE CURRENTLY GOING. DOWN. IF THAT'S GOING TO. PROVIDE THE BEST PRODUCT AND.
SERVICE LONG-TERM. I'M. CONCERNED THAT YOU HAVE BEEN. CAST TO DO A JOB THAT MAY NOT.
BE IN THE BEST INTEREST OF THE. STATE. >>: I HOPE THAT YOU KNOW ME. BETTER THAN THAT BUY NOW.
WHY. ARE WE DOING THIS? WHAT ARE. OUR OPTIONS. THE REALITY IS.
THAT EVEN THOUGH THE GOVERNOR. GAVE ME THE TASK; HE DID NOT. TELL ME HOW TO FIX IT. SO LOOKING AT THE OTHER OPTIONS.
AVAILABLE OUT THERE; HERE'S. WHAT I KNOW. IT WOULD STOP. PROGRESS IN A SYSTEM THAT WE.
HAVE NOW. COST ANALYSIS HASN'T BEEN. DONE. THE REALITY IS THAT IT.
WOULD REQUIRE US TO NEAR SHUT. DOWN . THEN STARTING THE COME PET. TIFB BID.
PROCESS. SO WE DO ACTUALLY HAVE AN. ANALYSIS ON THAT. AT.
THIS TIME I'M OPEN TO IDEAS. >>: THIS PROBABLY HAPPENED. BEFORE YOUR TIME SO WHEN WE. ENTERED INTO A CONTRACT.
WITH FAST ON THE DRIVERS LICENSE. FEES HOW DID THAT NOT VIOLATE. CONTRACT WHY WOULD WE NOT BE. ABLE TO DO SOMETHING SIMILAR? >>: I DON'T HAVE THE TIME.
LINES PERFECTLY MEMORIZED BUT. BECAUSE OF THE ORDER NOT TO. MOVE FORWARD AND THE. LEGISLATURE PROVIDING AN ORDER.
TO MOVE FORWARD THERE WAS A. SHORT A MOUNT OF TIME OF. GETTING THE REAL I D COMPLIANCE. GOING.
THAT CONTRACT WAS LET UNDER THE. AUTHORIZATION. >>: THANK YOU MR. CHA.
IR. THANK YOU FOR YOUR TESTIMONY. AND YOUR LEADERSHIP. WELCOME ABOARD.
WHAT. CAN YOU TELL US ABOUT THE LEADERSHIP THAT YOU HAVE TAKEN WITH THE PROJECT. I'M WONDERING HOW MANY. EMPLOYEES OR CONTRACT PROFETCH.
NATURALS -- HOW MANY HAVE BEEN FIRED OR REASSIGNED DUE TO YOUR. LEADERSHIP ACTIVITY? >>: RIGHT NOW I HAVE ONE. AUDIT REQUEST SPECIFICALLY TO. THE CONTRACTS WISE.
BASED ON. THE STRUCTURES UNDER MS. REDWING A LOT OF THE ISSUES. HAVE NOW BEEN RECTIFIED.
I'M. NOT COMFORTABLE WITH THAT FULL. ASSESSMENT BUT I'M STILL. WORKING ON THAT TO FULLY UNDER.
STAND THE I MPLICATIONS OF. EVERY PERSON INVOLVED IN THIS. PROCESS. >>: AND IT SEEMS THAT YOU.
TALKED ABOUT THE CONTRACTORS. HOW ABOUT STATE EMPLOYEES? >>: AS I STATED I HAVE ISSUES. WITH DATA PRIVACY ISSUES. I.
HAVE AN ACTIVE INVESTIGATION. NOW. I HAVE 1 ONE ACTIVE. INVESTIGATION OF AN EMPLOYEE.
RIGHT NOW. >>: I CUT YOU OFF. EARLIER. THAT WAS THE ISSUE OF THE.
CONTRACT WITH FAST. >>: YOU STATED. THAT WE WENT INTO THIS CONTRACT WITH FAST NOT HAVING ANY MONEY. THAT'S.
NOT TRUE. WE ENTERED INTO THAT. CONTRACT KNOWING THAT WE HAD. JUST ENOUGH MONEY.
WHAT WE DID. NOT FACTOR IN WAS WHAT WAS. GOING ON AND ALL OF THE. PROBLEMS THAT THE SYSTEM.
WAS HAVING AND THE ADDITIONAL. COST. THE MONEY WAS THERE FOR THE. FAST CONTRACT.
>>: THANK YOU FOR THAT. SO. WERE ADDITIONAL EMPLOYEES. HIRED? >>: MY UNDER STANDING WAS THAT.
BEFORE WE ENTERED INTO THE FAST. CONTRACT THE TEAM SPLIT. THE. TEAM SPLIT TO WORK ON MOTOR.
VEHICLE AND THEN DRIVER. WE. HAD TO SPLIT RESOURCES UP. BEFORE WE GO TO MS.
REDWING I. WOULD LIKE TO HEAR FROM THE. COMMISSIONER. DO YOU HAVE ANY.
REMARKS TO MAKE IN REGUARD TO. THIS CONTRACT? >>: MY UNDER STANDING IN. WORKING WITH M M B. WHEN WE.
ENTERED INTO THIS CONTRACT; WE. DID HAVE THE MONEY TO PAY FOR. THE CONTRACT. AT THE SAME TIME.
WE WERE ASSESSING WHAT WAS. GOING ON WITH THE PROJECT. REALIZING THAT THERE. WAS GOING TO BE A NEED FOR MORE.
RESOURCES. IN REGUARDS TO THE. -- WE KNEW THAT WE WERE. NOT GOING TO BIBLE TO BE;ABLE TO.
MEET THE DEADLINE. >>: WHEN I CAME IN THE TEAM. WAS SPLIT IN TWO. THE DRIVER.
SIDE AND VEHICLE SIDE. WE WANTED TO RETAIN THE. LARGEST TEAM POSSIBLE. WE WERABLE TO -- WE MATCHED.
THE TEAM SIZE WITH OUR. PRIORITY. SINCE THEN; SINCE. JANUARY 31; WE ALSO DID PUBLISH.
THAT THAT WE WOULD HAVE A -- DOWN. I HAD A 27 PERCENT DROP. IN THE SIZE OF THE TEAM. OUR TEAM HAS -- SINCE THEN.
>>: WE'RE NOT GOING TO BE. -- QUICK IN YOUR RESPONSES. I THINK THIS IS A CRITICAL QUESTION AS WE TRY TO ADDRESS. THIS.
AT THIS POINT I THINK. SOMEONE NEEDS TO GO TO THE. GOVERNOR AND TELL HIM TO GO TO. THE SPEAKER AND WORK THIS OUT.
I FEEL BECAUSE OF THE. CIRCUMSTANCES; I FEEL IT'S. ABOVE MY PAY GRADE. UNTIL THE.
GOVERNOR AND SPEAKER REACH AN. AGREEMENT; I HAVE NO IN. TENSION. WE ARE PASSED OUR.
TIME AND I WILL ADJOURN THIS..
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